When you get a complaint or negative reprimand from the customer, do not let you give an answer which is a copy paste from the answer to the previous complaint. This will make it difficult for you to understand what your customers are actually experiencing. Give them the answers they want. If indeed an error occurs, then admit and don’t forget to apologize to the customer. Your customers need to know what really happened to the service or product they got from your business. Don’t just answer “well we will solve this problem soon”, this will make the customer feel embarrassed. Answer by giving certainty what and what actions you will take. Aside from that, you may go here to get the simple and professional 1300 numbers for your business.
Focus on the solution, not on reason
If you have received a complaint from the customer, then never once to converge in answering. You do not need to linger thinking and looking for reasons to calm them down. You just need to stay focused on what solutions your business will provide for the problems that come. After they get the clarity of what and what actions to take for the problem, then give them the certainty of time until your business really completes it. And remember, don’t make promises that are difficult for you to fulfill just to get their attention. Give what you can give and say what you can say.
Asking for help getting customer trust
Angry customers can backfire for your business. This can have an impact on business promotion to other prospective customers. Therefore, it is important for every business to be able to complete and give trust to the customer who gave their complaint to us. Also, give them the opportunity to share ideas or input for your business. Give them space and opportunity that they can also be the most important part of your business. This is also one way that can be done to attract customer attention and trust to us.